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Terms and Conditions

Terms and Conditions

Welcome to Swigatto. These Terms and Conditions govern your use of our website, mobile app, and services. By accessing or using Swigatto, you agree to be bound by these terms. If you do not agree, please do not use our platform.

1. Acceptance of Terms

By accessing and using Swigatto, you confirm that you are at least 18 years of age and are legally capable of entering into a binding agreement. If you are under 18, you may use our services only with the involvement of a parent or guardian.

2. Ordering and Delivery

Orders once placed cannot be modified or cancelled once prepared.

Delivery times may vary depending on your location, weather, traffic, and availability.

We reserve the right to refuse delivery in certain areas or during certain circumstances.

3. Pricing and Payments

All prices displayed are inclusive of applicable taxes.

We accept online payments via secure gateways and cash on delivery (where available).

Prices are subject to change without prior notice.

4. Allergy Disclaimer

Swigatto prepares food in a common kitchen and cannot guarantee any dish is completely free of allergens. Please inform us of any allergies before placing an order.

5. User Responsibilities

You agree not to:

Use the platform for any illegal purpose.

Attempt to gain unauthorized access to the system.

Provide false information while placing orders or registering.

6. Intellectual Property

All content on the Swigatto website, including logos, menus, images, and text, is the intellectual property of Swigatto. Reproduction or redistribution is strictly prohibited without written permission.

7. Limitation of Liability

Swigatto shall not be held liable for:

Delays or failures due to unforeseen circumstances.

Loss or damage arising from food allergies or misuse of the platform.

Any indirect, incidental, or consequential damages.

8. Account and Data Security

You are responsible for maintaining the confidentiality of your login credentials. Please notify us immediately of any unauthorized use of your account.

9. Termination

We reserve the right to suspend or terminate access to our services at our sole discretion, without notice, if any user violates these terms.

10. Changes to Terms

Swigatto may update or modify these Terms and Conditions at any time. Changes will be effective upon posting on this page. Continued use of the platform constitutes acceptance of the new terms.

11. Governing Law

These Terms shall be governed in accordance with the laws of India. Any disputes will be subject to the jurisdiction of courts located in our city.

Shipping & Delivery Policy

Welcome to Swigatto! We’re committed to delivering your favorite meals with speed, care, and satisfaction in every bite.

Service Areas

We currently deliver within Gurugram and select nearby regions. To check delivery availability in your area, please use the location checker at checkout or contact our support team.

Delivery Timelines
  • At Swigatto, we believe that good food shouldn’t make you wait!
  • Standard Delivery Time: 30–45 minutes from order confirmation.
  • Peak Hours & Festive Days: Delivery may take up to 60 minutes, depending on demand and traffic conditions.
  • Pre-Orders: You can schedule your order in advance through our website or app.
Order Processing        
  • Once your order is placed, you will receive a confirmation via SMS or email.
  • Our team begins preparing your food immediately to ensure freshness.
  • Real-time delivery tracking is available for most orders.
Delays & Exceptions

While we strive to meet promised timelines, delays may occasionally occur due to:

  • Weather conditions.
  • Unforeseen traffic or roadblocks.
  • High order volumes during peak times.
  • We will always do our best to inform you in such cases and keep you updated.
Packaging & Safety

All dishes are packed with utmost hygiene using food-safe materials.

Our team follows strict cleanliness and quality control protocols, ensuring your food arrives fresh and secure.

Order Support & Issues

If your order is delayed, incorrect, or you face any other issues, please reach out immediately:
Customer Care: +91 8279988072
Email: Swigatto@gmail.com

We’re here to make sure your experience stays delicious!

Legal Jurisdiction

These terms are governed by the laws of India. Any disputes will be subject to the jurisdiction of courts located in our city.

Thank you for choosing Swigatto—where taste zooms to your door