Refund and Return Policy

🥡 1. Food Orders Are Non-Returnable

Due to the perishable nature of food items, we do not accept returns once the order has been delivered. However, in certain cases, refunds or replacements may be provided at our discretion.

💬 2. Refund Eligibility

A refund or replacement may be initiated in the following cases:

• You received the wrong order
• Items were missing from your order
• The food was spoiled or not safe to consume
• Order not delivered within the promised time (without prior notification)

In such cases, please contact us within 30 minutes of receiving your order with valid proof (e.g., photo, order ID).

❌ 3. Non-Refundable Situations

We do not offer refunds for:

• Change of mind after placing the order
• Dissatisfaction based on personal taste preferences
• Delays caused due to bad weather, traffic, or incorrect delivery address
• Food partially or fully consumed before complaint

🕐 4. How to Request a Refund

To request a refund, please contact us via:

• 📞 Phone: +91 123456789
• 📧 Email: business@gmail.com
• 📍 Or use the "Help" or "Contact" section in our app/website

Please include:

• Order ID
• Issue description
• Clear photos (if applicable)
• Your contact details

💳 5. Refund Process & Timeline

If approved, refunds will be processed to the original payment method within 5–7 business days. For cash-on-delivery orders, refunds will be made via UPI or bank transfer.

🔄 6. Replacement Policy

In some cases, instead of a refund, we may offer:

• A replacement order
• A discount coupon or store credit for your next order

This will be decided based on the nature of the issue and availability of items.

⚖️ 7. Rights Reserved

Your Business reserves the right to:

• Refuse refunds in case of misuse or fraudulent complaints
• Modify or update this policy without prior notice